Prioritization of Supply Chain Capabilities Using the FAHP Technique

Abstract

With the great challenges that the latest pandemic (COVID-19) has imposed on manufacturing companies, the need to overcome and cope with such situations is becoming crucial. Supply chain resilience is one of the main aspects that enables manufacturers to cope with change and uncertainty; therefore, it is essential to develop the capabilities necessary to do so. This study aimed to ensure supply chain resilience in light of the COVID-19 pandemic through prioritizing main supply chain capabilities. After surveying (30) experts in supply chain from leading manufacturing companies in Jordan, a Fuzzy Analytic Hierarchy Process (FAHP) analysis was conducted to prioritize main supply chain capabilities that were derived from the related literature. The results of this study showed that proactive capabilities, followed by reactive capabilities, were the most dominant capabilities that could ensure supply chain resilience, while efficiency-based capabilities were the least significant. Therefore, manufacturing companies should place their focus and emphasis on reacting to this pandemic in a more systematic manner.