1. Universal Postal Union. Postal Development Report 2021. Taking Stock of a New Reality. UPU DIRCAB.STRAT. October 2020
https://www.upu.int/en/Publications/2IPD/Postal-Development-Report-2021
2. ERGP (16) 36, Report on Universal Services in Light of Changing Postal End Users’ Needs
https://ec.europa.eu/docsroom/documents/20672?locale=en
3. Communication by the BIPT Council of 13 February 2017 Regarding an Overall Analysis about Postal Needs in Belgium,2017
4. The Endgame for Postal Networks: How to Win in the Age of e-Commerce
https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/the-endgame-for-postal-networks-how-to-win-in-the-age-of-e-commerce