Designing a Chatbot for Helping Parenting Practice

Abstract

In today’s society, many families do not have children due to various reasons. The reasons include the pressure brought by childcare, and that double-income families do not have time to raise children, especially novice parents who will retreat. For this reason, we made a chatbot to solve problems. Through the questionnaires collected by our study, we found that most novice parents use INFANBOT when their children cry, thus, we used a baby’s cry as an example here. When parents face a baby’s cry, they can tap the button “burst into tears!”. The chatbot will immediately tell parents how to solve the problem. The authors designed a chatbot system named INFANBOT that combined the concepts of infancy health education to alleviate parents’ troubles at work and parenting. It also reduced the anxiety of caregivers during the parenting process and gave them correct parenting knowledge. The INFANBOT is a real-time system that can provide real-time services to novice parents. Additionally, when the user is using INFANBOT, the system will record the problems encountered and invite the user to fill in a questionnaire at an appropriate time to improve the system. After a preliminary study, we found that INFANBOT can solve most of the problems encountered by users. Statistically, all respondents gave above 4.5 points in the Likert-type five-point scale. Therefore, most respondents felt that INFANBOT could solve their problems effectively and quickly. The INFANBOT system developed by this study is designed to meet the needs of users. The system design of INFANBOT established in this study met the needs of its users and can help users improve their parenting troubles. This study also has positive effects and contributions to society: 1. After using INFANBOT, users can effectively improve their knowledge of children’s health education. 2. After using INFANBOT, users feel recognition of the professionalism of the health care knowledge provided by the robot, which can effectively improve the user’s parenting problems. 3. Most of the users are satisfied with the positive results after using INFANBOT, so novice parents and parents who feel anxious about parenting can quickly search for common parenting problems on the LINE community software.