Usability Testing of Mobile Applications: A Methodological Framework

Abstract

Less than five percent of all mobile applications have become successful throughout 2023. The success of a new mobile application depends on a variety of factors ranging from business understanding, customer value, and perceived quality of use. In this sense, the topic of usability testing of mobile applications is relevant from the point of view of user satisfaction and acceptance. However, the current knowledge seems to be fragmented, scattered across many papers and reports, and sometimes poorly documented. This paper attempts to fill this gap by investigating the current state of knowledge by reviewing the previous literature relevant to the research topic and developing a unified view. In particular, the methodological framework is outlined and discussed, including the discourse on settings for laboratory and field studies, data collection techniques, experimental designs for mobile usability testing, and a generic research framework. Therefore, the paper contributes to both the theory and practice of human–computer interaction by providing methodological foundations for usability testing of mobile applications, paving the way for further studies in this area. Moreover, the paper provides a better understanding of the related topics, in particular shedding light on methodological foundations, key concepts, challenges, and issues, equipping readers with a comprehensive knowledge base to navigate and contribute to the advancement of the field of mobile usability.