Understanding Telehealth Adoption among the Elderly: An Empirical Investigation

Abstract

The adoption of telemedicine among the elderly is vital due to their unique healthcare needs and growing engagement with technology. This study explores the factors influencing their adoption behaviors, identifying both facilitating and inhibiting elements. While previous research has examined these factors, few have empirically assessed the simultaneous influence of barriers and enablers using a sample of elderly individuals. Using behavioral reasoning theory (BRT), this research investigates telehealth adoption behaviors of the elderly in India. A conceptual model incorporates both “reasons for” and “reasons against” adopting telehealth, capturing the nuanced dynamics of adoption behaviors. Data from 375 elderly individuals were collected to validate the model through structural equation modeling. The findings reveal that openness to change significantly enhances attitudes towards telehealth and “reasons for” adoption, influencing behaviors. This research contributes to the healthcare ecosystem by improving the understanding of telehealth adoption among the elderly. It validates the impact of openness to change alongside reasons for and against adoption, refining the understanding of behavior. By addressing impediments and leveraging facilitators, this study suggests strategies to maximize telehealth usage among the elderly, particularly those who are isolated, improving their access to medical services.