Satisfaction of Logistics Dispatchers Who Use Electric Tricycles\linebreak for the Last Mile of Delivery: Perspective from Policy Intervention

Abstract

This paper investigates the satisfaction factors of logistics dispatchers who used electric tricycles for the last mile of delivery under policy intervention, and a questionnaire survey is conducted on the last-mile dispatchers in Nanjing. Based on four principal components extracted by exploratory factor analysis, the structural equation model (SEM) for the relationship between exogenous variables (sound policy, legality, and standardizing system) and endogenous variables (perceived convenience and satisfaction) is established to obtain the factors influencing the satisfaction of dispatchers. The results indicate that the correlation coefficients between the perceived convenience, sound policy, legality, standardizing system and the dispatchers’ satisfaction are 0.606, 0.448, 0.242 and −0.366, respectively. The correlations between perceived convenience, sound policy, legality and dispatchers’ satisfaction are significantly positive. The correlations between standardizing system and dispatchers’ satisfaction are negative. Finally, corresponding improvement policies are proposed based on the analysis of the model. The research results help improve the dispatcher’s satisfaction during the last-mile distribution process and provide support for standards by using electric tricycles and the formulation of new policies.