Public’s Experience with an Online Reservation System for Residual COVID-19 Vaccines and the Potential for Increasing the Actual Vaccination Rate

Abstract

This study aimed to investigate the public’s experience of online reservation of residual COVID-19 vaccines in an additional vaccination program. Online reservation was used to predict the vaccination rate. A sample of 620 participants completed the online survey between July and August 2021. About 38% of the participants made the online reservation. About 91% had a vaccination intention. Online reservations showed significant differences in their distribution according to age group, educational level, past flu shot experience, and COVID-19 vaccination intention. A negative experience was the most common response, which was mostly attributed to the difficulty in making an online reservation due to reservations being full. Positive experiences included updated information and notifications on the residual vaccines available, being able to choose a vaccination clinic, and the ease of making, changing, and canceling a reservation. About 72% reported the positive effect of residual vaccine usage on herd immunity. The results of this study suggest that when developing another online reservation program for vaccination, it is necessary to consider and address the negative experiences of the public with online reservations. The additional vaccinations may have resulted in an increased vaccination rate. Vaccination reservations can be used as an indicator to predict the actual vaccination rate and as a measure of a positive attitude toward COVID-19 vaccination.