Empowering Soft Skills through Artificial Intelligence and Personalised Mentoring

Abstract

At present, the integration of technology into education has generated a significant change in the way students access knowledge and develop skills. The availability of digital tools and online platforms has democratised access to information, allowing students to learn from anywhere and at any time. This article focuses on how the combination of artificial intelligence digital tools, such as ChatGPT, with one-to-one tutoring affects the development of soft skills in higher education students. A total of 182 university students participated in the study, divided into two groups. One group was required to construct an academic topic autonomously using only ChatGPT. The other group used the ChatGPT tool in conjunction with personal tutoring, with the teacher present to expand knowledge and enrich learning. The findings suggest that a combination of technology and meaningful human interactions is necessary to optimise the educational experience. While digital tools can be beneficial in accessing knowledge and developing skills, it is essential to acknowledge the value of individual connections with teachers in fostering authentic and deep learning. Furthermore, the study considers the potential necessity to modify and refocus both teaching participation and the student assessment system. This would entail a shift away from an emphasis on the memorisation of theoretical knowledge and towards the training and development of soft skills, competences, values and social implications.