Exploring the Success Factors of Smart City Adoption via Structural Equation Modeling

Abstract

This study investigated the roles of security and technological factors in the adoption of smart cities, with the aim of developing a deeper understanding of the key aspects of the successful adoption of smart cities in Jordanian traditional cities. This study developed a conceptual model to investigate the importance of security and technological factors in the adoption of smart cities. The proposed model was tested using the structural equation modeling method after collecting data from ICT experts. The findings of the study revealed that perceived security, perceived trust, and service quality play pivotal roles in enhancing the adoption of smart city services. Moreover, the results indicated that information security and information privacy positively impact intentions toward adopting smart city services. These research findings provide valuable insights into the critical factors that can drive the adoption of smart city services. Policymakers and academics could utilize this knowledge to devise and implement new strategies aimed at increasing the adoption of smart city services.