Analyzing the Passenger Waiting Tolerance during Urban Rail Transit Service Interruption: Using Stated Preference Data in Chongqing, China

Abstract

To reduce traffic congestion and pollution, urban rail transit in China has been in a stage of rapid development in recent years. As a result, rail transit service interruption events are becoming more common, seriously affecting the resilience of the transportation system and user satisfaction. Therefore, determining the changing mechanism of the passenger waiting tolerance, which helps establish a scientific and effective emergency plan, is urgent. First, the variables and levels of the urban rail service interruption scenarios were screened and determined, and the stated preference questionnaire was designed using the orthogonal design method. Further, the data of the waiting tolerance of passengers during service interruptions were obtained through questionnaires. Second, combined with the questionnaire data, an accelerated failure time model that obeys the exponential distribution was constructed. The results indicate that factors such as the service interruption duration, travel distance, bus bridging, information accuracy, attention to operation information, travel frequency and interruption experience affect the waiting tolerance of passengers during service interruptions. Finally, combined with the sensitivity analysis of the key influencing factors, the policy analysis and suggestions are summarized to provide theoretical support for the urban rail operation and management department to capture the passenger waiting tolerance accurately during service interruptions and formulate an efficient, high-quality emergency organization plan.