The Analysis of the Context of Digital Access to Healthcare in Russia

Abstract

Digital accessibility is one of the key principles of modern healthcare. The Internet has become a main tool to both communicate and engage patients. This study aims to analyze adults’ preferences on health information resources and the utilization of digital healthcare tools in Russia. The data were collected from the online survey conducted in August-September 2020. The association of factors with individual preferences was analyzed using Pearson’s χ2 with Holm–Bonferroni correction. The sample included 1319 respondents’ submissions. The most prioritized activity on the Internet among all the respondents was social media 64.1% (95% CI 61.4–66.6%). Females, those who are more educated, and more active Internet users were more likely to use all available sources to gather health information. Almost one-half of the respondents (48.0%; 95% CI 45.3–50.7%) reported that they did not use any digital tools to manage their medical appointments. Smartphones were more likely to be used by younger and more active Internet users, while personal computers were prioritized as the preferable device to access the Internet by males and older adults. The study revealed that both public health authorities and health providers must provide a wider range of information and digital interaction experiences appropriate to the needs and preferences of patients.