Effects of Application of Information on the Expectations of Benefits from GaaP: Moderating Effects from Perceptions of IIT

Abstract

In the age of digital transformation, this study aims to reveal the determinant factors of the expectations of public officials of the benefits from Government as a Platform (GaaP). This study utilizes information as an independent variable, with the perception of intelligent information technologies (IIT) as a moderating variable, along with practical effects from three types of GaaP (cooperative GaaP, intelligent GaaP, and transparent GaaP) as dependent variables in establishing our research model. We conducted multiple regression analysis and moderating effect analysis to verify the proposed hypotheses. The robust regression relation analysis was adopted to solve outlier problems. Based on the results, we recommend that governments promote favorable circumstances for using information and that all government officials should get used to utilizing IIT in their jobs. The government also needs to adopt the bottom-up approach for adopting IIT or innovation. We also found that leaders need to be careful when considering a top-down approach in the public sector because strong leadership is a double-edged sword.