Digitalization of Management Processes in Small and Medium-Sized Enterprises—An Overview of Low-Code and No-Code Platforms

Abstract

The permanent digitization of management processes entails, among other things, a need for the automation of the process of making certain business decisions. The aim of the article is to review and evaluate low-code/no-code platforms used, for instance, in small and medium-sized enterprises, available on the Polish IT market. Using a systematic literature review, an assessment of the scale of the discussed issue, involving the number of publications, detailed topics covered, etc., is provided in the theoretical part of the study. During our research, using grey incidence analysis, a ranking of low-code/no-code platforms is created based on the characteristics that they offer. The article highlights the benefits of using new technologies in the form of low-code/no-code platforms in the management of smaller organizations.