Perception of Shared Electric Scooters: A Case Study from Poland

Abstract

Scooter-sharing services, that is, short-term rental of electric scooters, have been gaining popularity among last-mile transport solutions in recent years, winning both their supporters and opponents. Recognizing the different approaches of societies to scooters in the world, the objective of this work was to determine the perception of scooter-sharing services in Poland, that is, the fifth largest European market in terms of micromobility. The study was based on survey data conducted using the CAWI method among the points of active users of scooter-sharing systems. The article presents the results regarding the perception of electric scooters in terms of safety, use, operation, education, and elements of communication behavior. The results indicate that the respondents perceive the Polish market of sharing electric scooters well. They believe that riding a scooter is safe (despite pointing out numerous technical faults that may indicate insufficient technical knowledge about what they can mean for users), and they are against mobility hubs and disrupting free systems. Interestingly, respondents emphasize the need to modernize the regulations, the need for penalties for damage to vehicles, and the need to reduce fees. The results provide valuable clues on how to manage the new electric mobility. They also indicate a different approach of Polish users to the issue of perceiving scooters in relation to other European societies (such as France or Denmark), which is a valuable clue for modeling transport behavior.