Predicting Emotion and Engagement of Workers in Order Picking Based on Behavior and Pulse Waves Acquired by Wearable Devices

Abstract

Many logistics companies adopt a manual order picking system. In related research, the effect of emotion and engagement on work efficiency and human errors was verified. However, related research has not established a method to predict emotion and engagement during work with high exercise intensity. Therefore, important variables for predicting the emotion and engagement during work with high exercise intensity are not clear. In this study, to clarify the mechanism of occurrence of emotion and engagement during order picking. Then, we clarify the explanatory variables which are important in predicting the emotion and engagement during work with high exercise intensity. We conducted verification experiments. We compared the accuracy of estimating human emotion and engagement by inputting pulse wave, eye movements, and movements to deep neural networks. We showed that emotion and engagement during order picking can be predicted from the behavior of the worker with an accuracy of error rate of 0.12 or less. Moreover, we have constructed a psychological model based on the questionnaire results and show that the work efficiency of workers is improved by giving them clear targets.