Lived Experiences of People with and without Disabilities across the Lifespan on Autonomous Shuttles

Abstract

As an emerging, alternative mode of transportation, an in-depth understanding of autonomous shuttle (AS) experiences among all age groups, with and without disabilities, may impact acceptance and adoption of the AS, shape industry guidelines, and impact public policy. Therefore, this study analyzed qualitative data from older (n = 104), younger, and middle-aged (n = 106) adults and people with disabilities (n = 42). The data were obtained by asking participants four open-ended questions from an Autonomous Vehicle User Perception Survey. The result revealed seven themes (Safety, Ease of Use, Cost, Availability, Aging, AS Information, and Experience with AS) for older, younger, and middle-aged adults and six themes (all of the previously mentioned except for Aging) for people with disabilities. Frequency counts indicated priority attention, among all groups, to Safety and Ease of Use. This study provides valuable information pertaining to the experiences, concerns, and motivations of all potential users across age groups and disabilities—and may inform policymakers and industry partners to address their needs more adequately. These findings may contribute to improving and enhancing AS programming, design, and deployment in a safer, accessible, affordable, and tailored way.