How Employee Job Burnout, Work Engagement, and Turnover Intention Relate to Career Plateau during the Epidemic

Abstract

In light of the impact of the COVID-19 epidemic on organizations and company human resource policies, multiple changes have been made to employee work behaviors. This paper developed a concept model on career plateaus, job burnout, work engagement, and turnover intention and examined it through a non-random sampling survey of 285 employees at resorts in Macao. The results revealed that career plateaus positively impact job burnout and turnover intention, and job burnout positively impacts turnover intention. The study found that career plateau negatively impacts work engagement and positively impacts turnover intention, and work engagement negatively influences turnover intention. Job burnout and work engagement partially mediate the relationship between career plateau and turnover intention. Training negatively moderates career plateau toward work engagement, and job rotation moderates career plateau toward turnover intention. Accordingly, organizations should consider the impact on employees’ careers when designing training and job rotation policies in response to the epidemic.