Priority Needs for Facilities of Office Buildings in Thailand: A Copula-Based Ordinal Regression Model with Machine Learning Approach

Abstract

In the rapidly evolving business landscape of Thailand, the design and facilities of office buildings play a crucial role in enhancing employee satisfaction and productivity. This study seeks to answer the question: “How can office building facilities be optimized to meet the diverse preferences of occupants in Thailand, thereby improving their satisfaction and productivity”? This study employs a copula-based ordinal regression model combined with machine learning techniques to investigate the determinants of facility preferences in office buildings in Thailand. By analyzing data from 372 office workers in Bangkok, we identify the factors influencing facility needs and preferences, and measure the correlation between these preferences. Our findings reveal that safety and security are the highest-rated amenities, indicating their importance in the workplace. The findings reveal distinct preferences across demographic groups: age negatively influences the demand for certain amenities like lounges, while higher education levels increase the preference for cafeteria services. Employees in smaller firms show a higher preference for lounges and fitness centers but lower for restaurants and cafeterias. Interestingly, the size of the enterprise does not significantly affect preferences for fundamental facilities like security and cleaning. The study also uncovers the significant role of gender and income in shaping preferences for certain facilities. These results suggest that while basic amenities are universally valued, luxury or leisure-oriented facilities are more appreciated in smaller, possibly more community-focused work environments. This study highlights the need for tailored facility management in office buildings, considering the diverse needs of different employee groups, which has significant implications for enhancing workplace satisfaction and productivity.