Introduction of an Integrated System for Measuring the BSC and DEA-Based Performance of Social Systems Using Uncontrollable Factors: A Case Study of Shahriar Municipalities

Abstract

Today, achieving managerial success and ongoing improvement depend greatly on the performance evaluation of service and economic units. On the other hand, we are aware that strategy is the primary driver of an organization’s long-term development and that, even if the right strategies are adopted, this effort will be ineffective if the strategy is not effectively executed. A balanced scorecard is an essential tool for strategy implementation. The network data envelopment analysis model, on the other hand, is recommended for the relative analysis and assessment of decision-making units in evaluating and improving the organizations’ performance with multiple inputs and outputs. The four components of the balanced scorecard are financial (retrospective indicators), and processes, customers, and learning and growth (prospective indicators). According to investigations, in addition to the four previously mentioned fields, a balanced scorecard for urban services (municipality) also encompasses the social responsibility field. In order to design performance evaluation indicators, this article attempted to use BSC while also attempting to evaluate performance using DEA. The Shahriar city municipal units of Ferdowsieh, Vahidie, Sabashahr, Shahedshahr, Andisheh, Baghestan, and Shahryar have all adopted this hybrid model. The findings indicate that the municipality of Andisheh city is efficient, while the remaining municipalities are inefficient. Nevertheless, the Baghestan municipality performs well and is effective in terms of social responsibilities.