Investigating Stakeholder Perspectives on the Knowledge Management of Construction Projects: A Case Study of the Vietnamese Construction Industry

Abstract

Knowledge management (KM) is imperative for the successful completion of complex projects. This research, which constitutes a recent doctoral dissertation, centers on exploring the KM practices of internal project stakeholders in managing emergent events within construction projects during the construction stage. Herein, a qualitative approach was utilized. Twenty-five semi-structured interviews were conducted with experts from five internal project stakeholders. A thematic analysis was subsequently conducted using NVivo12 qualitative data analysis software. This study identified a total of eleven types of events categorized into four major themes. Furthermore, the analysis highlighted KM mechanisms applied by construction project stakeholders to overcome the events. In the emergent events context, personalization techniques, such as face-to-face meetings and discussions, are more effective for problem-solving. This study aims to enable Vietnamese construction companies to understand the importance of different KM mechanisms in the emergent events context and offers recommendations on effective KM.