Analyzing the Digital Infrastructure Enabling Project Management Success: A Hybrid FAHP-FTOPSIS Approach

Abstract

This research paper examines the digital infrastructure required to achieve project management success by analyzing the enabling elements of this digital infrastructure in terms of three pillars: digital readiness, digital fitness, and digital tools. A comprehensive literature review was conducted to identify these enabling elements and to develop a list of project management success indicators through which the success of project management can be measured. To evaluate and rank the digital infrastructure enabling elements, a Multi-Criteria Analysis (MCA) was implemented using a hybrid approach combining Fuzzy Analytic Hierarchy Process (FAHP) and Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS). The study used the digital infrastructure enabling elements as MCA alternatives and the project management success indicators identified in the literature review as MCA criteria. The results indicated that the enabling elements associated with digital tools are the most significant for project management success, with a FTOPSIS closeness coefficient (CCi) of 0.8525, followed by those related to digital fitness (CCi = 0.6481) and digital readiness (CCi = 0.1602). These findings have proven to be robust, as they remained consistent even when weights of the MCA criteria were adjusted in three new scenarios proposed in a scenario analysis. This research highlights the critical role of digital enabling elements in enhancing project management practice and achieving project management success. It also offers a strategic framework for organizations to develop and strengthen their digital infrastructure.