Visualizing Benefits of Case Management Software Using Utility Effect Chains

Abstract

Labor shortages lead to crucial investment decisions, such as selecting software supporting work processes. The healthcare sector stands out because of additional restructuring due to demographic changes. This is particularly true for the care sector; hence, customized case management software (CMSW) solutions for healthcare professionals are being developed. In an increasingly profit-oriented healthcare system, sustainability, cost-effectiveness and quantification of benefits of investments play a major role. We analyzed research dealing with the benefits of case and care management software and, additionally, interviewed case managers who use recently developed CMSW within a case study. We used utility effect chains to visualize and quantify the gathered benefits of an information system (IS) investment along with the healthcare system in Germany. The findings show that benefits from care management software need to be seen more holistically. Utility effect chains can serve as a helpful instrument for the visualization of indirect benefits in healthcare. The most significant benefits of CMSW were found to be various cost savings for each of the participating stakeholders, a reduction in redundant entries of patient data and the prevention of cost-intensive revolving door cases. Additionally, the insight into patient records reduces time-consuming communication among health experts and family caregivers.