A Review to Find Elicitation Methods for Business Process Automation Software-Reference-Cited by-同舟云学术

A Review to Find Elicitation Methods for Business Process Automation Software

Published:2023-03-29 Issue:2 Volume:2 Page:177-196
ISSN:2674-113X
Container-title:Software
language:en
Short-container-title:Software

Author:

Menezes Thiago¹²^ORCID

Affiliation:

1. Sidia, Manaus 69075-155, Brazil

2. CESAR School, Recife 50030-390, Brazil

Abstract

Several organizations have invested in business process automation software to improve their processes. Unstandardized processes with high variance and unstructured data encumber the requirements elicitation for business process automation software. This study conducted a systematic literature review to discover methods to understand business processes and elicit requirements for business process automation software. The review revealed many methods used to understand business processes, but only one was employed to elicit requirements for business process automation software. In addition, the review identified some challenges and opportunities. The challenges of developing a business process automation software include dealing with business processes, meeting the needs of the organization, choosing the right approach, and adapting to changes in the process during the development. These challenges open opportunities for proposing specific approaches to elicit requirements in this context.

Publisher

MDPI AG

Link

https://www.mdpi.com/2674-113X/2/2/8/pdf

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