Operationalizing Mass Customization in Manufacturing SMEs—A Systematic Literature Review

Author:

Bouchard Stéphanie1,Gamache Sébastien1ORCID,Abdulnour Georges1ORCID

Affiliation:

1. Department of Industrial Engineering, University of Quebec in Trois-Rivières, Trois-Rivières, QC G8Z 4M3, Canada

Abstract

With the emergence of the fourth industrial revolution, market globalization, and growing customer demands, companies are being forced to rethink their ways of doing business to remain competitive. Small and medium-sized enterprises (SMEs) in the manufacturing sector must also adapt to personalized customer demands. This context forces companies to migrate towards mass customization. The literature proposes several strategies for adapting to this new paradigm but does not offer an implementation sequence for successfully operationalizing mass customization within an SME. Based on a systematic review of the themes surrounding Industry 4.0 and mass customization in the literature, this article aims to highlight the different strategies and factors to be put in place to successfully implement mass customization. This research reveals the lack of a prioritization of factors that favour the operationalization of mass customization. Lastly, the literature does not detail the tools and their levels of maturity resulting from the factors to be implemented. This article highlights the gaps in the literature related to mass customization.

Publisher

MDPI AG

Subject

Management, Monitoring, Policy and Law,Renewable Energy, Sustainability and the Environment,Geography, Planning and Development,Building and Construction

Reference88 articles.

1. Vinardi, C. (2019). Les Défis du Lean à l’ère de la Mondialisation et de L’industrie 4.0, Université de Technologie de Compiègne.

2. Towards a data science platform for improving SME collaboration through Industry 4.0 technologies;Han;Technol. Forecast. Soc. Chang.,2022

3. Digitalization priorities of quality control processes for SMEs: A conceptual study in perspective of Industry 4.0 adoption;Dutta;J. Intell. Manuf.,2021

4. OCDE (2000). Les petites et moyennes entreprises: Force locale, action mondiale. Synthèses De L’ocde, 1–8.

5. Abdulnour, S., Baril, C., Abdulnour, G., and Gamache, S. (2022). Implementation of Industry 4.0 Principles and Tools: Simulation and Case Study in a Manufacturing SME. Sustainability, 14.

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