Development of a Model for Evaluating the Efficiency of Transport Companies: PCA–DEA–MCDM Model

Abstract

The efficiency of transport companies is a very important factor for the companies themselves, as well as for the entire economic system. The main goal of this paper is to develop an integrated model for determining the efficiency of representative transport companies over a period of eight years. An original model was developed that includes the integration of DEA (Data Envelopment Analysis), PCA (Principal Component Analysis), CRITIC (Criteria Importance Through Inter criteria Correlatio), Entropy and MARCOS (Measurement Alternatives and Ranking according to the COmpromise Solution) methods in order to determine the final efficiency of transport companies based on 10 input–output parameters. The results showed that the most efficient business performance was achieved in the period 2014–2017, followed by slightly less efficient results. Then, extensive sensitivity analysis and comparative analysis were performed, which confirmed, to some extent, the previously obtained results. In the sensitivity analysis, 30 scenarios with changes in the weights of criteria were created, while the comparative analysis was carried out with three other MCDM (Multi-Criteria Decision-Making) methods. Finally, the rank correlation index was determined using the Spearman and WS (Wojciech Salabun) correlation coefficients. According to the final results, very efficient years can be separated that can be the benchmark for furthering the business.