Sentiment Analysis of Arabic Course Reviews of a Saudi University Using Support Vector Machine

Abstract

This study presents the development of a sentimental analysis system for high education students using Arabic text. There is a gap in the literature concerning understanding the perceptions and opinions of students in Saudi Arabia Universities regarding their education beyond COVID-19. The proposed SVM Sentimental Analysis for Arabic Students’ Course Reviews (SVM-SAA-SCR) algorithm is a general framework that involves collecting student reviews, preprocessing them, and using a machine learning model to classify them as positive, negative, or neutral. The suggested technique for preprocessing and classifying reviews includes steps such as collecting data, removing irrelevant information, tokenizing, removing stop words, stemming or lemmatization, and using pre-trained sentiment analysis models. The classifier is trained using the SVM algorithm and performance is evaluated using metrics such as accuracy, precision, and recall. Fine-tuning is done by adjusting parameters such as kernel type and regularization strength to optimize performance. A real dataset provided by the deanship of quality at Prince Sattam bin Abdulaziz University (PSAU) is used and contains students’ opinions on various aspects of their education. We also compared our algorithm with CAMeLBERT, a state-of-the-art Dialectal Arabic model. Our findings show that while the CAMeLBERT model classified 70.48% of the reviews as positive, our algorithm classified 69.62% as positive which proves the efficiency of the suggested SVM-SAA-SCR. The results of the proposed model provide valuable insights into the challenges and obstacles faced by Arab Universities post-COVID-19 and can help to improve their educational experience.