Dynamic Capabilities in Electrical Energy Digitalization: A Case from the Norwegian Ecosystem

Abstract

This paper aims to identify the dynamic capabilities required for electrical energy service providers to transform toward a digital and platform-based business models in the context of the current energy transition. The paper contributes to two fields: Information systems in the domain of platforms ecosystems and digital services innovation through the usage of dynamic capabilities theoretical lens and the field of energy informatics in the domain of digital business models and service innovation. Through the case study approach we investigate the case of Norwegian electrical energy provider TrønderEnergi and how the company is moving toward a fully digital business model and how the company build the dynamic capabilities required for the digitalization era. Through semi-structured interviews, the study managed to identify several activities related to each capability and then classified these activities under three main activities, which are: sensing, seizing, and transforming, and then classified them into sub-capabilities and identified activities related to each sup capability. The paper concludes with managerial implications for practitioners and initiates an empirical extension for the dynamic capabilities theoretical lens.