Chatbots for Cultural Venues: A Topic-Based Approach-Reference-Cited by-同舟云学术

Chatbots for Cultural Venues: A Topic-Based Approach

Published:2023-07-14 Issue:7 Volume:16 Page:339
ISSN:1999-4893
Container-title:Algorithms
language:en
Short-container-title:Algorithms

Author:

Bouras Vasilis¹,Spiliotopoulos Dimitris²^ORCID,Margaris Dionisis³^ORCID,Vassilakis Costas¹^ORCID,Kotis Konstantinos⁴^ORCID,Antoniou Angeliki⁵^ORCID,Lepouras George¹^ORCID,Wallace Manolis¹^ORCID,Poulopoulos Vassilis³^ORCID

Affiliation:

1. Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece

2. Department of Management Science and Technology, University of the Peloponnese, 22131 Tripoli, Greece

3. Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece

4. Intelligen Systems Research Lab (i-Lab), Department of Cultural Technology and Communication, University of the Aegean, 81100 Mytilene, Greece

5. Department of Archival, Library and Information Studies, University of West Attica, 12243 Egaleo, Greece

Abstract

Digital assistants—such as chatbots—facilitate the interaction between persons and machines and are increasingly used in web pages of enterprises and organizations. This paper presents a methodology for the creation of chatbots that offer access to museum information. The paper introduces an information model that is offered through the chatbot, which subsequently maps the museum’s modeled information to structures of DialogFlow, Google’s chatbot engine. Means for automating the chatbot generation process are also presented. The evaluation of the methodology is illustrated through the application of a real case, wherein we developed a chatbot for the Archaeological Museum of Tripolis, Greece.

Funder

Publisher

MDPI AG

Subject

Computational Mathematics,Computational Theory and Mathematics,Numerical Analysis,Theoretical Computer Science

Link

https://www.mdpi.com/1999-4893/16/7/339/pdf

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