Enhancing Service Quality of On-Demand Transportation Systems Using a Hybrid Approach with Customized Heuristics

Author:

Nasri Sonia1,Bouziri Hend2,Mtalaa Wassila3ORCID

Affiliation:

1. LARODEC Laboratory, Business Higher School of Tunis, Manouba University, La Manouba 2010, Tunisia

2. LARODEC Laboratory, Higher School of Economics and Business, Tunis University, Tunis 1938, Tunisia

3. Luxembourg Institute of Science and Technology, L-4362 Esch-Sur-Alzette, Luxembourg

Abstract

As customers’ expectations continue to rise, advanced on-demand transport services face the challenge of meeting new requirements. This study addresses a specific transportation issue belonging to dial-a-ride problems, including constraints aimed at fulfilling customer needs. In order to provide more efficient on-demand transportation solutions, we propose a new hybrid evolutionary computation method. This method combines customized heuristics including two exchanged mutation operators, a crossover, and a tabu search. These optimization techniques have been empirically proven to support advanced designs and reduce operational costs, while significantly enhancing service quality. A comparative analysis with an evolutionary local search method from the literature has demonstrated the effectiveness of our approach across small-to-large-scale problems. The main results show that service providers can optimize their scheduling operations, reduce travel costs, and ensure a high level of service quality from the customer’s perspective.

Publisher

MDPI AG

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