1. Department of Production System Engineering Program, Federal University of Santa Catarina (UFSC), Florianopolis 88040-900, SC, Brazil
2. Business School, Fundação Dom Cabral (FDC), Nova Lima 34018-006, MG, Brazil
3. Business Management and Communication Department, University of Santa Cruz do Sul (UNISC), Santa Cruz do Sul 96815-900, RS, Brazil
4. Polytechnic Institute of Viseu, Higher School of Technology and Management of Viseu, Research Center in Digital Services (CISeD), 3504-510 Viseu, Portugal