Process-Aware Enactment of Clinical Guidelines through Multimodal Interfaces

Abstract

Healthcare is one of the largest business segments in the world and is a critical area for future growth. In order to ensure efficient access to medical and patient-related information, hospitals have invested heavily in improving clinical mobile technologies and spreading their use among doctors towards a more efficient and personalized delivery of care procedures. However, there are also indications that their use may have a negative impact on patient-centeredness and often places many cognitive and physical demands on doctors, making them prone to make medical errors. To tackle this issue, in this paper, we present the main outcomes of the project TESTMED, which aimed at realizing a clinical system that provides operational support to doctors using mobile technologies for delivering care to patients, in a bid to minimize medical errors. The system exploits concepts from Business Process Management (BPM) on how to manage a specific class of care procedures, called clinical guidelines, and how to support their execution and mobile orchestration among doctors. To allow a non-invasive interaction of doctors with the system, we leverage the use of touch and vocal user interfaces. A robust user evaluation performed in a real clinical case study shows the usability and effectiveness of the system.