The Interim Evaluation of Training Processes: The Case of the Second Level Professional Master’s Program in Family and Community Mediation

Abstract

This contribution illustrates the training evaluation system developed within the Master’s Program in Family and Community Mediation at Università Cattolica del Sacro Cuore in Milan. This is an interim evaluation which focuses on the training process and which considers the collaboration with the subjects of the training to be fundamental. The peculiarity of this work concerns the possibility of inserting research within the training process, following a logic of mutual enrichment both in terms of content and learning. The contribution illustrates in detail the outcome and the process evaluation system, defining the perspective, the objectives, and the methodology of implementation. In particular, the outcome evaluation focuses on the distal and proximal outcomes of the training, while the process analysis focuses on the dynamics within the group of participants. Preliminary findings from 33 participants highlighted that the majority of participants (19) have a “regular” profile, that is, they appreciate both the theoretical contents, as well as the practical activities proposed during the training program. As for the process, the findings showed the importance of reflexivity as a major factor of change. Although these findings are referred to the specific experience of a particular group, and so further evaluations involving different training groups and other training processes are needed, this training evaluation system sheds light on both the topic and the context in which training is delivered. The integration between different points of view and several levels of analysis allows the researchers to deepen the individual path of each participant as well as to obtain feedbacks on the progress of the training group as a whole and allows participants to better understand their contexts of work thanks to the use of reflexivity. This can guarantee a sustainable growth both at individual and interpersonal level.