Factors in Evaluating Online Learning in Higher Education in the Era of a New Normal Derived from an Analytic Hierarchy Process (AHP) Based Survey in South Korea

Abstract

Before COVID-19, online learning in higher education was more of a choice than a requirement. The majority of universities in South Korea are currently not utilizing an evaluation index tailored specifically to online courses and are instead using the traditional in-person class evaluation standards. The study, hence, examines the factors that could be used to evaluate the quality of online learning in higher education taking place due to the COVID-19 pandemic from the point of views of the main subjects of online education: e-learning system administrators, instructors, and students. The analytical hierarchy process (AHP) method was used to determine the relative importance of factors in evaluating online learning. The conclusions derived from this research can be used as foundational material for evaluation factors of online learning in higher education.