Affiliation:
1. Business School, Nord University, 7502 Stjørdal, Norway
Abstract
Management systems containing procedures, checklists, and descriptions for how various tasks should be conducted are often used in high-risk industries. Much has been written about the judicial and technological concerns of management systems, but less has been written on how to train staff in the use of them. Through a cognitive-constructionist perspective combined with social constructivism, this paper discusses how staff training can be designed to fit the characteristics of the workers. This paper focuses on how people learn in different ways, and how this is related to perspectives on knowledge. The method used is semi-structured interviews with twenty-seven workers in two different companies operating in the oil and gas-producing industry. The workers got only a short web-based theory course on the management system, with no practical exercises, repetitions, or other types of follow-ups. This is a signal that the management system is of less importance, and many of the workers thought they did not need it. Training must be designed to fit the workers, with practical exercises, repetition, and possibilities for on-the-job training. Accidents in this sector can cause human losses and great environmental harm, and this paper argues that better training of staff can prevent such accidents and reduce harm to the environment.
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