The Influence of Online Reviews on the Purchasing Decisions of Travel Consumers

Abstract

In this study, we investigate the impact of online review characteristics on consumers’ purchasing decisions in the context of spatial distance. We consider the product experience of online travel routes, geographical location characteristics, and price adjustment factors, as well as the dynamics between consumers and businesses during the booking of travel routes. Through empirical research and large-scale data simulation experiments, we have found that the variability in attributes of tourist routes significantly influences the user recommendation rate, while the overall rating has a positive moderating effect. Furthermore, the number of reviews negatively moderates the relationship between them. Additionally, the product information and service quality of tourist routes also significantly affect the recommendation rate. Finally, we propose a management strategy for tourism route managers to enhance user recommendation rates and achieve greater benefits.