The Smart Governance Framework and Enterprise System’s Capability for Improving Bio-Business Licensing Services

Abstract

One way to improve Indonesia’s ranking in terms of ease of conducting business is by taking a closer look at the business licensing process. This study aims to carry out an assessment using a smart governance framework and recommendation capabilities from the Enterprise System (ES). As a result, the recommendations for improvement with the expected priority are generated. The stages of this research are observing the process of making bio-business permits, followed by interviews related to several Enterprise Architecture (EA) capabilities, and providing recommendations based on the results of the maturity level of IT governance. These recommendations are then mapped into an impact—effort matrix for program prioritization. The recommendations for bio-business licenses can also be used to improve the process for other business licenses. Implementation of the EA framework has been proven to align technology, organization, and processes so that it can support continuous improvement processes.