Consumers’ Trust in Different Sources of Information Related to Food Hazards and Their Judgment of Government Performance—A Cross-Sectional Study in Brazil

Abstract

Trust in institutions is fundamental for the stability and proper functioning of democracies, particularly in matters of high public sensitivity, such as food safety. This study aimed to assess trust levels in different sources of information and respondents’ evaluation of the performance of government agencies responsible for controlling food-related hazards. Individuals interviewed in three environments (hospitals/clinics, supermarkets, universities, N = 1000) answered a face-to-face questionnaire in the Federal District of Brazil, and another population (health surveillance employees at the municipal, state and federal levels; N = 1017) answered the questionnaire online. About 60% of the population interviewed considered government performance to be low/very low. Scientists/universities, medical doctors (MD)/health professionals, and nongovernmental organizations (NGOs) were judged to be the most reliable sources of information on food hazards, while the food industry, supermarkets and social media inspired the lowest trust. Individuals from the hospitals/clinics group had significantly higher trust in MD/health professionals, media and websites than the two other Federal District groups. In general, income and education were the most predictive factors for the results, being negatively associated with assessment of government performance and trust in most information sources. In the Federal District, there was a negative association between trust levels in the government and worry about pesticides and genetically modified food, but a positive association between trust in NGOs and worry on these hazards. The results point to the need for the implementation of more effective communication strategies by institutions in which the population has low trust levels, such as government and food companies.