Review of Crisis Management Frameworks in Tourism and Hospitality: A Meta-Analysis Approach

Abstract

Given the global impact of COVID-19 (SARS-CoV-2) on the tourism industry, crisis management has once again become a hot topic for research. This article reviews the state of the art in the existing literature on crisis management frameworks in tourism and hospitality through a meta-analysis approach. A total of 36 articles published in peer-reviewed journals between January 2000 and December 2022 were included in this review. The articles covered perspectives of different crisis events, including natural disasters, conflicts, weather-related events and pandemics. The findings show 14 key crisis management frameworks developed in past literature. These findings are critically reviewed, analysing their core concepts in each stage and highlighting their common elements and differentiating components. The study also recognizes the relevance of adopting a multi-perspective approach and proactive planning in crisis management for destinations and tourism organizations to achieve long-term resilience. Lastly, suggestions and directions for future research in this research field are pointed out.