Evaluating Smart Community Development in China from the Perspective of Residents’ Sense of Safety: An Analysis Using Criteria Importance through Intercriteria Correlation and Fuzzy Comprehensive Evaluation Approaches

Abstract

As a vital part of smart city development, smart community development is in full swing, aiming to improve residents’ sense of safety (RSS). Most research focuses on the technological innovation and infrastructure construction of smart communities; few studies have evaluated smart community development from the perspective of the RSS. Thus, this paper aims to propose a system of evaluation indicators for assessing the RSS of smart community development. After the relevant evaluation indicators were identified, an evaluation method was proposed using the CRITIC-FCE approach. To validate the feasibility of this method, 31 smart communities in China were selected in this study. The results showed the following: (1) The indicator of the highest weight was ‘cultural activities for the elderly’, while ‘overall design’ had the lowest weight, highlighting the importance of community services in enhancing the RSS of smart community development. (2) The selected cities and communities achieved a generally high level in the RSS of smart community development, and some differences were observed among them. (3) Emergency services and property services play an important role in enhancing the RSS of smart community development, with communities excelling in these areas, achieving higher overall rankings. Conversely, the score of pension service was relatively low, which is a common problem in the evaluation results, reflecting the shortcomings of the current smart community in providing pension service. Consequently, several strategies are suggested to enhance the RSS of smart community development, such as building an emergency information system based on advanced technology, establishing mobile and Internet of Things-based emergency assistance services for the elderly, and enhancing the maintenance of public facilities. This research enriches the knowledge of RSS and provides guidance for further research for the RSS of smart community development.