Key Success Factors of Sustainable Organization for Traditional Manufacturing Industries: A Case Study in Taiwan

Abstract

Even sustainable organizations have received overwhelming attention, but there is a lack of studies to explore the key success factors for sustainable traditional manufacturing based on expert opinions. The purpose of this study was to explore the key success factors for sustainable development in traditional industries through expert knowledge. In this study, the Delphi method was applied to construct the research framework with the most appropriate criteria. Moreover, we proposed an effective solution based on the Decision-Making Trial and Evaluation Laboratory (DEMATEL)-based Analytic Network Process (ANP) to determine the correlation and causality of these factors based on the decision laboratory method for multi-criteria decision-making. We also integrated the importance–performance analysis to illustrate the attributes improvement priorities. Our results show that managers and policy-makers should concentrate more on knowledge management to enhance the sustainability of organizations. Moreover, managers should keep teamwork and employee engagement at a high level to achieve the goal of organizations. Additionally, the theoretical and practical implications provide five priority indicators for the success of a sustainable organization.