The Contribution of the User Experiences Goals for Designing Better Cobots: A Systematic Literature Review

Abstract

Collaborative robots are an indispensable element of both industry 4.0 and industry 5.0, the latter of which gives special emphasis to the human facet of the human-robot collaboration. To facilitate such an interaction, attention should be given to the design of the cobot, including its interface, which enables communication with the user. Programming through the interface and performing a task with the robotic device are responsible for the user experience (UX), which comprises both pragmatic and hedonic aspects. In order to design the most positive experience for users, their perspectives must be considered, which is achieved through the identification of UX goals. In this respect, a systematic review was conducted to revise the UX goals present in the literature. The following seven UX goals were identified: safety, relationship, usability, inspiration, flexibility, efficiency, and accomplishment. These findings represent the first systematic categorization of UX goals for the specific design of cobots, that should empirically be tested.