Rethinking Family-Centred Design Approach Towards Creating Digital Products and Services

Abstract

This article provides further study of a family-centred design approach model established in previous studies, which aims to correspond to the limitations and needs of modern families using information and communication technology (ICT) solutions for common activities, communication and organisation of family time. The ambition is to systematically define and design features (functionalities) of a prototype solution that connects family members; provides proper communication; promotes active quality family time, active life, a health-friendly lifestyle and well-being; and uses various sensor- and user-based data sources through a smart city ecosystem platform. The original approach model was applied in designing the MyFamily progressive web application prototype solution as part of the EkoSmart: Active Living and Well-Being Project (RRP3) funded by the Republic of Slovenia and the European Regional Development Fund Investing in Your Future program. Extensive testing of the prototype solution used and the triangulation method used within thematic analysis for user interviews provide new insights and proposals for the change of the family-centred design approach model in the form of distinct developmental goals narrative for each generation to enhance motivation and relevance of content to different generations of users of such digital solutions.