Aircrews, Rules and the Bogeyman: Mapping the Benefits and Fears of Noncompliance

Abstract

Although rules support people while executing tasks, they are not the same as work-as-done. It can be impossible to follow the rules and finish the job at the same time. In this study, the objective is to better understand the stakes and interests that lie behind retaining gaps between work-as-prescribed and work-as-done, mapping the benefits and fears of noncompliance. The study was conducted along the vertical hierarchy of an operational flight squadron of the Royal Netherlands Air Force. We applied a qualitative survey research methodology using semi-structured interviews, complemented by an investigation of relevant documents. We found a public and political commitment to compliance made by the Dutch Department of Defence, which reinforces a cycle of issuing promises followed by pressure to keep the promise. This contradicts the found need for adaptation and freedom to use expertise. The official safety narrative seems to convey a hidden message—bad things happen to bad people, reminiscent of a bogeyman. One opportunity to resolve the situation is a doctrine change, changing prescriptive rules to guidelines.