The Impact of Supply Chain Integration on Operational Performance: An Empirical Study

Abstract

Manufacturing companies nowadays are under constant pressure to deliver high-quality products at the lowest possible prices within the shortest possible time even under the most unpredictable economic situations. Supply chain integration has a critical impact on operational performance. Nevertheless, this impact has not been consistent and showed mixed results throughout the literature. This study aimed to examine the impact of technology management in terms of supply chain integration on operational performance. The research model was empirically validated using 317 valid survey responses from the Jordanian food and beverage industry, which were subjected to quantitative research design and regression analysis. Results showed that supply chain integration had a direct significant impact on operational performance, and all three dimensions of the theoretical model contributed significantly to operational performance. This study suggests the critical need to create and implement proper supply chain integration strategies and technologies, both internally and externally, to enhance their performance and competitive advantage. Moreover, future research needs to extend this work to other industries, cultures, and nations, while investigating the moderating or mediating effects of other key variables along with using alternative sampling strategies.