Big Data Analytics to Support Open Innovation Strategies in Banks

Abstract

Today’s dynamic business environment has pushed service-oriented firms such as banks to collaborate with external partners through open innovation (OI) to address issues of service differentiation, optimize customer experience, and create effective open innovation strategies (OIS). However, the essential elements required to design OIS and the methods to manage these strategies are missing. Therefore, this study aims to investigate the strategic resources essential to creating OIS and identify the tools to manage these resources. Following the fundamentals of the resource-based view (RBV), bank openness (BOP), selection of external partners (SEP), open innovation methods (OIM), formalizing collaboration processes (FCP), and banks’ internal practices (BIP) are identified as the strategic elements required for creating OIS, and the role of big data analytics (BDA) in these strategic resources is examined. The data were collected through a survey questionnaire from 425 bank executives employed at different digital banks located in Malaysia. To achieve our research objectives, a quantitative deductive research design was employed and the collected data were processed in WarPLS using the structural equation modeling (SEM) technique to test the research hypotheses of this study. The empirical results reveal that BDA has a significant positive impact on BOP, SEP, and FCP, whereas OIM and BIP have an insignificant positive impact. The findings of this study contribute to designing a robust digital strategy to enhance the banking sector’s contribution to the development of financial industries in developing countries by employing BDA as a major strategic policy tool of OIS