Ontology-Based Methodology for Knowledge Acquisition from Groupware

Abstract

Groupware exist, and they contain expertise knowledge (explicit and tacit) that is primarily for solving problems, and it is collected on-the-job through virtual teams; such knowledge should be harvested. A system to acquire on-the-job knowledge of experts from groupware in view of the enrichment of intelligent agents has become one of the important technologies that is very much in demand in the field of knowledge technology, especially in this era of textual data explosion including due to the ever-increasing remote work culture. Before acquiring new knowledge from sentences in groupware into an existing ontology, it is vital to process the groupware discussions to recognise concepts (especially new ones), as well as to find the appropriate mappings between the said concepts and the destination ontology. There are several mapping procedures in the literature, but these have been formulated on the basis of mapping two or more independent ontologies using concept-similarities and it requires a significant amount of computation. With the goal of lowering computational complexities, identification difficulties, and complications of insertion (hooking) of a concept into an existing ontology, this paper proposes: (1) an ontology-based framework with changeable modules to harvest knowledge from groupware discussions; and (2) a facts enrichment approach (FEA) for the identification of new concepts and the insertion/hooking of new concepts from sentences into an existing ontology. This takes into consideration the notions of equality, similarity, and equivalence of concepts. This unique approach can be implemented on any platform of choice using current or newly constructed modules that can be constantly revised with enhanced sophistication or extensions. In general, textual data is taken and analysed in view of the creation of an ontology that can be utilised to power intelligent agents. The complete architecture of the framework is provided and the evaluation of the results reveal that the proposed methodology performs significantly better compared to the universally recommended thresholds as well as the existing works. Our technique shows a notable high improvement on the F1 score that measures precision and recall. In terms of future work, the study recommends the development of algorithms to fully automate the framework as well as for harvesting tacit knowledge from groupware.