Technology Tools in Hospitality: Mapping the Landscape through Bibliometric Analysis and Presentation of a New Software Solution

Abstract

This study offers a comprehensive examination of the literature surrounding technology and tools in the hospitality industry. A bibliometric analysis was performed on 709 Scopus-indexed publications from 2000 to January 2023, with a focus on identifying key players, institutions, research trends, and the co-occurrence of keywords. The results shed light on the scientific landscape of technology and tools in the hospitality sector, emphasizing the significance of big data and the customer experience in the sharing economy. The study also presents the architecture of new software that offers guests the ability to customize their hotel stay, classified as part of the first cluster in the co-occurrence of keywords analysis. This approach highlights the growing importance of big data and customer experience and makes a valuable contribution to the field by offering a tool for hotel booking customization. Furthermore, the study underscores the importance of collaboration between academic institutions and private companies in providing a mutually beneficial platform that exceeds the expectations of both hotels and guests.