Developing Sustainable Indicators for Forest Farm Tourism Services for Senior Citizens: Towards the Establishment of a Comprehensive and Comfortable Environment

Abstract

The evolving travel preferences of senior citizens have necessitated the customization of tourism services by the industry to cater to their specific needs. Forest ecology landscapes have been identified as offering significant advantages for senior citizens in the context of tourism. This study aims to address the research gap in this area by developing sustainable forest farm tourism service indicators tailored to the senior citizens in Taiwan, taking into consideration the benefits of forest ecology landscapes. The Fuzzy Delphi Technique (FDT) is employed to gather expert opinions and establish indicators, while triangular fuzzy numbers and defuzzification techniques are utilized to evaluate professional opinions from various agricultural fields. The analysis reveals 5 dimensions and 28 indicators that are deemed appropriate for creating a sustainable forest farm tourism service environment for the senior citizens. Key indicators include the ability of service personnel to effectively address guest concerns, cleanliness of farm accommodations, safety of farm routes, friendliness of service staff, and the presence of barrier-free facilities in farm accommodations. This study provides valuable insights for promoting sustainable farm management and the development of forest farm tourism in Taiwan, emphasizing the significance of forest ecology landscapes in enhancing the tourism experience for senior citizens.