“I Felt a Sense of Mission during Moments of Crisis”: Mental Health Professionals’ Perspectives on Their Initial Treatment of Evacuees during the Israel–Hamas Conflict

Abstract

This study examines mental health service providers who provided care to evacuees during the Israel–Hamas conflict. Utilizing a phenomenological qualitative method, the research delves into the psychological impact on the participants’ lived experiences. The sample included 25 mental health providers (13 female, age range 28–63, mean 42.4, SD 7.3; 15 psychologists and 10 social worker, average seniority 10.8 years, SD 5.2, range 2–18 years). Data were collected through semi-structured interviews conducted between December 2023 and March 2024. The data analysis revealed a dual narrative: Participants paid a major personal price and experienced secondary traumatization manifesting in emotional detachment, physical symptoms, and heightened arousal. They also derived a profound sense of meaning and fulfillment from their work, contributing to personal and professional growth. These findings underscore the complexity of their experiences, which were marked by the challenges of secondary trauma and the resilience fostered through their work. This study emphasizes the importance of support systems, including social and familial networks and professional supervision, in navigating these challenges. This study has several limitations, including small sample size and the use of virtual interviews, suggesting the need for further research with a broader participant base and in different contexts.