Upholding Quality and Patient Safety during COVID-19 Pandemic—A Jordanian Case Study-Reference-Cited by-同舟云学术

Upholding Quality and Patient Safety during COVID-19 Pandemic—A Jordanian Case Study

Published:2023-02-10 Issue:4 Volume:11 Page:523
ISSN:2227-9032
Container-title:Healthcare
language:en
Short-container-title:Healthcare

Author:

Dahmash Eman Zmaily¹^ORCID,Madi Thaira²,Hassan Samar Khaled²^ORCID,Oroud Yazan³^ORCID,Shatat Ahmad²,Jalabneh Rawan²,Rashideh Hafez Abu²,Aljayyousi Aws²,Iyire Affiong⁴^ORCID

Affiliation:

1. Faculty of Health, Science, Social Care and Education, School of Life Sciences, Pharmacy and Chemistry, Kingston University, London KT1 2EE, UK

2. Department of Accreditation, Healthcare Accreditation Council, Amman 11181, Jordan

3. Department of Accounting, Faculty of Business, Isra University, Amman 11622, Jordan

4. Aston Pharmacy School, College of Health & Life Sciences, Aston University, Birmingham B4 7ET, UK

Abstract

Background: The advent of the COVID-19 pandemic caused a rapid increase in demand for healthcare services over a prolonged period, and the hospital emergency preparedness system has been essential. Therefore, this study aimed to explore Jordanian hospitals’ response to emergency situations and examine the underlying role and effect of accreditation programs as a “Quality and Patient Safety” tool to deal with emergency situations during the pandemic. Methods: An online survey for a cross-sectional study was conducted in Jordan between 1 March and 30 May 2022, to examine the opinions of hospitals’ top, senior, and middle managers using a validated questionnaire. Results: A total of 200 healthcare providers from 30 hospitals participated in the study. From the areas within accreditation standards that were investigated, capacity building on emergency preparedness and communication abilities received the least scores (2.46 and 2.48, respectively). Additionally, hospitals with mature quality and patient safety culture (>3 accreditation cycles) demonstrated a statistically significant difference in score in two domains–emergency preparedness (p = 0.027) and infection prevention and control (p = 0.024). Conclusions: During outbreaks, hospitals that are required to comply with accreditation standards that address all emergency preparedness aspects will fare better in quality performance.

Funder

the World Health Organization

Publisher

MDPI AG

Subject

Health Information Management,Health Informatics,Health Policy,Leadership and Management

Link

https://www.mdpi.com/2227-9032/11/4/523/pdf

Reference37 articles.

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